Refund policy

VELMORA – Refund & Return Policy

At VELMORA, customer satisfaction is our priority. ❤️ Please read our refund and return policy carefully.

1. Return Eligibility

  • Items must be unused, unworn, and in their original condition.

  • Returns must be requested within 7 days of receiving the order.

  • Items with damage caused by the customer are not eligible for return.

2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with clear photos or videos.

3. Refund Process
Once your return is received and inspected, we will notify you about your refund eligibility. Approved refunds will be processed through the agreed payment method.

4. Exchange Policy
Size exchanges may be available depending on stock availability. Please contact our support team to arrange an exchange.

5. Shipping Charges
Return shipping charges may apply unless the item is damaged, defective, or incorrectly delivered.

6. Contact Us
For refund or return assistance, please contact VELMORA customer support through our official contact channels.

VELMORA — Your Style, Our Priority.